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From Chris Towland |
Hi,
Welcome to today's Restaurant Owner Intel.
Today, I’m looking at two parts of your restaurant’s marketing that are easy to take for granted.
First, your website. If it takes too long to load, potential customers may leave before they ever see your menu or booking options.
Second, social media. Facebook and Instagram can be valuable, but relying too heavily on them leaves your restaurant exposed when reach drops or algorithms change.
Both articles come back to the same question: how easy is it for customers to find you, choose you, and take the next step?
A few small improvements could make a bigger difference than you think.
Hope you find them useful.
Chris |
Featured Articles |
A hungry customer searches for a place to eat and lands on your restaurant’s website.
If the main content doesn’t load fast, they may quickly jump back to try another option.
Website speed matters - especially on mobile.
Google recommends that your restaurant site’s key content appears within 2.5 seconds to keep impatient diners engaged.
A slow-loading homepage, oversized food photos, or buried menus can push customers away before they even glimpse your offerings or reservation options.
Test your site yourself: Open it on your phone and see if you can find the menu, hours, and booking button instantly.
Simple fixes - optimizing images, removing old widgets, and focusing on the customer journey - can make all the difference.
Your restaurant’s digital first impression should be as inviting and immediate as your hospitality in person. Read More... |
Many restaurants rely heavily on platforms like Facebook and Instagram for visibility and customer engagement, but this can create a fragile marketing foundation.
When most communication depends on just one or two social media channels, changes to algorithms or platform rules can quickly erode reach and effectiveness.
The key to resilience is assigning each marketing channel a specific job, such as discovery, intent, trust, conversion, or return visits.
For example, social media boosts discovery, Google Business Profile supports intent, reviews build trust, a website or booking page drives conversion, and email nurtures repeat business.
Restaurants should routinely audit for weak links and avoid letting a single platform handle every stage.
By diversifying channels and guiding customers between them, local businesses can reduce risk, improving both attraction and retention - even if one channel underperforms.
This approach ensures restaurants stay visible, build lasting relationships, and can adapt as marketing platforms evolve. Read More... |
Recommended Resources |
Free AI Restaurant Growth Plan |
Discover exactly where your restaurant is losing customers and receive a personalised growth plan showing what to improve first. |
FICA Tip Tax Credit Guide |
Many USA restaurants could be entitled to significant FICA tip tax credits. |
Review Boost |
Generate more Google reviews and turn them into more bookings. |
About Chris |
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