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From Chris Towland |
Hi,
Welcome to today's Restaurant Owner Intel.
Today, we're looking at two simple ways your restaurant could be missing out on customers and sales without you realising it.
First, why your Google Business Profile might not be doing enough to turn searches into visits. Then, how a few changes to your menu descriptions could encourage customers to order more.
Both are worth a few minutes of your time, and neither requires a big budget.
Enjoy the read!
Chris |
Featured Articles |
Many restaurant owners treat their Google Business Profile as a checklist of information - verifying hours, contact details, and photos - but overlook what truly matters to diners making fast decisions.
When customers search for a place to eat, they’re often comparing several options side by side, relying on what’s visible online to make a choice.
It’s not about simply having the right info; it’s about reducing uncertainty and making the decision easy.
The most successful profiles feature clear, inviting photos, detailed menus, recent positive reviews, and obvious ways to book or get in touch.
Even small frictions - like a hidden menu or hard-to-find booking button - can sway diners to a competitor.
Restaurant owners should compare their profiles directly with competitors, viewing the experience through a customer’s eyes.
Enhancing your Google profile to remove doubt and highlight strengths makes your restaurant stand out and is key to winning local business.
Want to see how your restaurant looks through a potential customer's eyes? Read the full article for a simple five-minute test to help you spot what's costing you customers and what to fix first. Read More... |
A customer cannot taste a dish before ordering, so its menu description needs to make the food easy to imagine.
Specific details sell better than generic praise: crisp beer-battered cod with chunky chips tells diners more than a list of ingredients.
Use genuine details about flavour, texture and preparation, whether that means slow-cooked ragù, freshly baked bread or a sauce made in your kitchen.
Local sourcing can add value when customers recognise it, but every claim should reflect what you actually serve.
Give signature dishes, profitable sides and tempting desserts the same attention as main courses, while keeping descriptions short and readable.
Customer reviews may reveal the words diners already use to praise your food.
Start by rewriting five descriptions, then compare orders before and after to see whether clearer wording changes what customers choose.
Want to make your menu work harder for your restaurant? Read the full article for practical examples of how to write more appealing descriptions that encourage customers to choose your most profitable dishes. Read More... |
Recommended Resources |
Free AI Restaurant Growth Plan |
Discover exactly where your restaurant is losing customers and receive a personalised growth plan showing what to improve first. |
FICA Tip Tax Credit Guide |
Many USA restaurants could be entitled to significant FICA tip tax credits. |
Review Boost |
Generate more Google reviews and turn them into more bookings. |
About Chris |
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